Ibigwitours offers a wide range of services including flight bookings and Tickets, hotel reservations, holiday packages and car rentals. We also provide guided tours and customized travel itineraries to meet your unique needs and preferences.

You can reach our customer support team via phone +250 790 214, email ibigwitours.rw@gmail.com, or through the live chat option on our website. Our representatives are available 24/7 to assist you with any inquiries or concerns you may have.

The cancellation and refund policies vary depending on the service provided and the type of booking. Generally, cancellations made within 24 hours of booking may be eligible for a full refund. However, specific terms and conditions apply, so we recommend reviewing the policy details at the time of booking or contacting customer support for assistance.

Yes, you can modify your booking details, such as travel dates or passenger information, subject to availability and any applicable fees. Please contact our customer support team as soon as possible to facilitate the changes.

Yes, we offer comprehensive travel
insurance plans to protect you from potential disruptions. This includes
coverage for trip cancellations, medical emergencies, lost luggage, and more.
You can easily add insurance when booking your travel services online or by
contacting our support team.

After you complete the booking process, you will receive a confirmation email with your itinerary and booking reference number. If you do not receive this email, please check your spam/junk folder or contact our customer support for verification.